Returns & Exchanges
At Monte Carlo, we strive to ensure you are completely satisfied with your premium fashion purchase. If you are not happy with your order, you can return or exchange eligible items within 15 days of delivery.
Initiate Request
Log into your account and navigate to the 'My Orders' section to select the items you wish to return or exchange.
Quality Check
Ensure all garments are unworn, unwashed, and have the original brand tags and packaging intact for a successful inspection.
Schedule Pickup
Once your request is approved, our courier partner will visit your address within 48 hours to collect the return package.
Receive Refund
After the product reaches our warehouse and passes quality control, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing